To test for common problems with your browser/device please visit our diagnostics page.
Compatible platforms and browsers include:
For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn't fast enough, videos may stutter. Our videos stream at 450 kbps (low bandwidth devices), 750 kbps (standard definition) and 1,300 kbps (high definition), and we'll adjust our stream based on your bandwidth, but we recommend a downstream bandwidth of 1000Kbps or higher for the smoothest SD playback experience.
If you are experiencing stuttering or choppy playback, here are some suggestions that may help: